1st line help engineer (voip/sip) process in pakistan

1st line help engineer (voip/sip) process in pakistan

Revel in 1 yr

Income: 25,000 - 30,000 pkr

Activity kind: Full time activity

Process shift: Morning task

Job category: Net & e-commerce

Calls for journeying: No

Career level: Skilled (non-managerial)

Telecommute: No

Qualification: Bs diploma in engineering or associated fields.

Total vacancies: 1 task

Posted on: Jun 25, 2018

Ultimate date: Jul 25, 2018

Area(s): Lahore,pakistan

Activity description

One wood is seeking out a 1st line help engineer as a part of enlargement of our commercial enterprise operations. The position emphasizes customer support.

Obligations:

•           Number one touch for all inbound patron phone calls and electronic mail visitors.

•           control faults and requests, in line with relevant 0.33 -birthday party strategies, on behalf of the customer.

•           1st time fix charge/closed first contact carried out in line with service degree objectives and kips.

•           provide regular, proactive and well-timed verbal exchange/progress updates to inner and outside customers.

•           own and be fully liable for all 1st line/incidents/faults/service requests through to final resolution and exceptional conclusion.

•           maintain a modern information of community merchandise/offerings in addition to manufacturer hardware and guide.

•           Liable for correct logging and processing of all incidents/faults/service requests, within all structures - inner and outside.

•           make sure patron facts inside crm are frequently and correctly up to date imparting a full audit trail of all incidents/faults and carrier requests.

Activity specification

•           sturdy cellphone conversation abilities.

•           Outstanding verbal/written English skills.

•           A running expertise of voice of ip implementations.

•           Avery good understanding of sip protocols (rfc 3261) and sip transactions.

•           A knowledge of fundamental sq. Database features and question creation.

•           Basic Linux command line talents.

•           Hands-on enjoy of implementation and help of routers, switches, firewalls.

•           Enormously inspired and keen to examine new technical abilities.

•           Potential to paintings by myself or as a part of a small, committed team.

Experience

Important:

•           as a minimum 6-twelve months experience of managing tech assist troubles in a few or all of those fields: voip telephony, broadband aid, fibre/leased lines services. Clean graduates from legit establishments with excellent academic heritage can be considered.

•           have an expertise of ip networks, fundamental routing and the way they're used to deliver broadband services

•           an expertise of adsl, fibre, home networking and associated broadband technologies.

•           an knowledge of broadband networking (copper/fibre) and voice (ipbx/voip)

•           enjoy of operating with linux working systems and fundamental troubleshooting on community connectivity troubles.

•           revel in and know-how of stressed and wireless technology.

Ideal:

•           lamp experience.

•           any licensed know-how on voip & net telephony technologies

•           a ardour for generation, with a passion to learn new abilities and development your career.

Job rewards and advantages

Check circle leaves : Associate Software Developer Job in Pakistan